FAQ
Q: What is Cleefs auction premium?
A: 25%
Q:Where does my item ship from and what is your processing time?
A. Under each lot condition section it will state where the lot is shipping from. 7-10 business days is required for processing as certain items ship from our other locations to our headquarters then ships to you.
Q:Do you accept credit cards?
A: For transactions up to $500, we accept credit cards via live auctioneers
Q: What forms of payment do you accept:
A: Live auctioneers payments, Bank wire, Zelle, and, ACH
ACH payments have to clear before we ship out the goods and limited to $20,000 per month.
If you have won a lot on Live auctioneers and paid via live auctioneers platform directly, your delivery date can be delayed as your payment needs to clear with Live auctioneers first. Live Auctioneers will not charge your credit card, as we don't accept credit cards based on certain amounts. On average, Live Auctioneers payments take two weeks to clear.
All invoices are sent out same day of the auction to your email on file. If you didn't receive an email from us within 5 hours of auction ending check your spam folder, or email us at hello@cleefs.com so we can resend it to you. All payments are due within 2 business day's of the auction.
For jewelry and handbags if payment is not made on time we have the right to replace it with a similar lot , or refund you minus 25% of hammer plus a $75 administrative fee.
Q: When do I need to submit a payment after I win a lot(s)?
A: All payments are due within 2 business days
Q: How can I obtain the tracking number of my goods?
A: Once packing is complete, and the shipping company sends your items, they send us a tracking, we add that tracking inside your receipt under shipping section.
Q: Can I pick my items after payment?
A: For security reasons, we no longer offer pick-up services; all items are shipped.
Q: How can I cancel a bid I placed on a lot?
A: You can cancel a bid from your live auctioneers, or our dashboard depending where you placed your bid, also you can contact live auctioneers support and they can assist you. A lot that has been sold/closed can’t be canceled, if you wish to cancel a closed lot/won transaction, we charge a loss fee. Please see our terms page.
Q: How can I consign items with Cleefs?
A: Cleefs works with trusted brand dealers that have large inventory of excess inventory and need to auction, if you have over 500 items please email us.
Q: Do you ship to a PO. BOX?
A: No
Q: Once I make a payment, how can I confirm receipt?
A: Once you make a payment for an item won at Cleefs auction, you should receive email confirmation of that transaction. Please note that bank transfers can take up to 48 hours to be reflected in our systems. If you have a specific question about your purchase, please contact our billing team.
Q: How can I obtain the reserve price of a lot?
A: For the integrity of our auction and our bidders we don’t disclose reserve prices.
Confidentiality: The reserve price is usually confidential and not disclosed to bidders. The reserve price protects the seller from having to sell an item for less than its value or their desired amount.
Q: My request to bid in your auction was declined, how can I get approved?
A: If your account is not verified, you have an open dispute, or you have no payment history please email us the following by going to contact page. Include your full name, address, mobile number, a form of identification, and the catalog you need approval, and the amount you are requesting.
Q: Do you offer phone support?
A: We do not provide phone support as we have found that email support allows us to provide the fastest and most effective assistance. We understand that waiting on hold can be frustrating, and we strive to offer you the best support experience possible.
Q: Can I request additional pictures?
A: Due to the large number of auctions, we have monthly, we no longer offer additional images. We believe if you can't make a decision to bid based on the images we provide, then it's best you don't participate in bidding for that particular lot. Also, please note that if you click on an image, it will enlarge, which is a higher resolution.
Q: Bidders may use the following strategies to bid:
Absentee Bidding
Bidders may place absentee bids in advance of the live auction. Our hassle-free absentee bidding system ensures you get the best prices. Be sure to submit your maximum bid amount before the live auction begins. Your bid stays at the lowest minimum amount required to keep you in the lead, and increases (up to your max amount) only if another bidder places a competing bid. A common strategy among bidders is placing a lower absentee bid followed by a live bid during the auction.
Live Bidding
This is the preferred method of bidding when you bid live during the auction. Live auctions begin at the time indicated on catalog and item pages. To bid live, simply visit the catalog or item at the indicated auction time, and click ‘Enter Live Auction’. You will be taken to the bidding console where the live auction is taking place. Simply wait for the lot number and happy bidding.
Q: Do you have a Internet Surcharge?
A: Clients that bid and win on Live auctioneers, Invaluable, Bidsquare, Lot-tissimo, and The saleroom will incur a 3% surcharge.
Q: Can you provide the serial number/certificate of a watch?
A: We don't share certificate of watches as they contain the serial number of the watch.
Q: I'm a dealer and have a resale certificate
A: If you are a dealer and have a resale certificate, please email us a copy of your certificate in pdf format and your identification card prior to the auction date for your resale certificate approval.
Q. I placed an absentee bid, and it says reserve not met?
A: Cleefs auction consigners reserve the right to lower or raise the reserve price of a lot. Please only bid with the intention of winning. Winning bidders are determined when the auction goes live, and the lot hammer is placed on that specific lot.